Telemetry Platform – Integrated Terms Of Service
Telemetry Platform LLC
Privacy Policy
Last Updated: January 29, 2026
Telemetry Platform, LLC ("Telemetry," "we," "us," or "our") is committed to maintaining robust privacy protections for its users. This Privacy Policy describes how we collect, use, and safeguard information provided to us and assists you in making informed decisions when using our Service.
Definitions:
* "Site" refers to our website at telemetrydata.ai and any associated mobile applications.
* "Service" refers to Telemetry's agent commerce measurement infrastructure, including fraud verification, cross-platform attribution, trust scoring, and performance benchmarking.
* "You" refers to you as a user of our Site or Service.
By accessing our Site or using our Service, you accept this Privacy Policy and our Terms of Use (available at telemetrydata.ai/terms), and you consent to our collection, storage, use, and disclosure of your information as described herein.
I. INFORMATION WE COLLECT
We collect "Non-Personal Information" and "Personal Information."
Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, browser type, device type, and aggregated analytics.
Personal Information includes information that can identify you individually, including but not limited to:
* Email address
* Company name and billing information
* Payment card information (processed through third-party payment processors)
* IP addresses associated with transactions
* Account credentials (username and password)
1. Information Collected via Technology
To activate the Service, you must provide your email address. To use the Service thereafter, you may provide additional Personal Information, including company name, billing address, and payment information.
We track information provided by your browser or software application when you access the Service, including:
* Referring URL
* Browser type and version
* Device type and operating system
* Time and date of access
* Pages viewed and features used
* IP address
We track this information using cookies and similar technologies. Cookies are small text files stored on your device that enable us to collect Non-Personal Information and maintain user preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
2. Transaction Data Collected Through the Service
Telemetry's Service verifies and measures agent-initiated transactions. When you integrate Telemetry with your e-commerce systems, we collect:
* Transaction Data: Transaction amounts, timestamps, transaction IDs, merchant IDs, agent identifiers, platform identifiers (e.g., ChatGPT, Claude, Gemini, Shopify, Meta, Amazon)
* Fraud Verification Data: API call patterns, request velocity, behavioral fingerprints, cloud infrastructure signatures, authentication records
* Attribution Data: Revenue attribution by agent and platform, conversion data, cross-platform routing information
* Performance Data: Agent reliability metrics, accuracy rates, drift detection data, response times
This data is collected automatically when transactions are processed through our Service and is used exclusively for fraud detection, attribution measurement, trust scoring, and performance benchmarking.
3. Information You Provide by Registering for an Account
To subscribe to the Service, you must create an account by providing:
* Email address
* Username and password
* Company name (optional but recommended)
* Billing information (for paid accounts)
By registering, you authorize us to collect, store, and use this information in accordance with this Privacy Policy.
4. Children's Privacy
The Site and Service are not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to register for the Service. If we learn that we have collected Personal Information from anyone under the age of 13 without parental consent, we will delete that information immediately. If you believe we have collected such information, please contact us at privacy@telemetrydata.ai.
II. HOW WE USE AND SHARE INFORMATION
Personal Information
Except as stated in this Privacy Policy, we do not sell, trade, rent, or share your Personal Information with third parties for marketing purposes without your consent.
We share Personal Information with service providers who perform services on our behalf, including:
* Cloud infrastructure providers (Amazon Web Services)
* Payment processors (Stripe)
* Email service providers (for transactional and administrative emails)
* Customer support platforms
These service providers use your Personal Information only at our direction and in accordance with this Privacy Policy.
We use Personal Information to:
* Provide, maintain, and improve the Service
* Process transactions and send billing notifications
* Respond to inquiries and provide technical support
* Send administrative emails, including security alerts and policy updates
* Detect, prevent, and address fraud, security issues, or technical problems
* Comply with legal obligations
We may share Personal Information with third parties when:
* Required by law, subpoena, court order, or enforceable governmental request
* Necessary to enforce our Terms of Service or investigate potential violations
* Necessary to protect against harm to the rights, property, or safety of Telemetry, our users, or the public
* Part of a business transaction, such as a merger, acquisition, or sale of assets (with notification to affected users)
Transaction Data and Fraud Verification Data
What We Do:
* Use transaction data to provide fraud verification, attribution measurement, trust scoring, and performance benchmarking
* Aggregate and anonymize transaction data to generate industry benchmarks and insights
* Retain anonymized transaction data for seven (7) years to comply with Agent Reliability Protocol (ARP) standards and audit requirements
What We Never Do:
* We never sell transaction data to third parties
* We never share merchant-specific transaction data with competing platforms, AI providers, or e-commerce systems
* We never use your transaction data to benefit one platform over another
* We never disclose individual merchant performance data without explicit consent
Neutrality Commitment:
Telemetry operates as a neutral measurement infrastructure. Our business model depends on trust, not data monetization. We do not have commercial relationships that would create conflicts of interest in how we measure, verify, or report on agent commerce transactions.
Non-Personal Information
We use Non-Personal Information to improve the Service, customize user experience, and analyze usage patterns. We may aggregate Non-Personal Information to track trends and share aggregate statistics with partners or in public reports. This Privacy Policy does not limit our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such information to partners and third parties at our discretion.
Agent Certification Data (Future Service)
When our agent certification program launches, we will collect behavioral history and performance metrics for agents enrolled in certification. This data will be used solely to generate reputation scores and certification status. Certification data will never be shared with competing agents or platforms without explicit consent from the certified entity.
Insurance Services Data (Future Service)
If you enroll in Telemetry SHIELD (our fraud insurance product), we will share transaction verification data with our insurance underwriting partners to process claims. We will only share data necessary for claim validation and will not share broader merchant analytics. Insurance partnerships will be disclosed in updates to this Privacy Policy prior to product launch.
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III. HOW WE PROTECT INFORMATION
We implement commercially reasonable security measures designed to protect your information from unauthorized access, including:
* Encryption of data in transit using TLS 1.3 or higher
* Encryption of data at rest using AES-256 or equivalent
* Role-based access controls with least-privilege principles
* Regular security assessments and vulnerability scanning
* Secure authentication mechanisms, including password hashing
* Network security controls, including firewalls and intrusion detection
Your account is protected by your password. We urge you to use a strong password, keep it confidential, and log out after each session.
Important Security Notice:
While we implement industry-standard security measures, no system is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or breaches will never occur. By using our Service, you acknowledge and accept these inherent risks.
In the event of a data breach affecting your Personal Information, we will notify you in accordance with applicable law.
IV. YOUR RIGHTS REGARDING PERSONAL INFORMATION
Marketing Communications
You have the right to opt out of marketing communications at any time. You may unsubscribe from promotional emails by following the unsubscribe instructions in each email or by adjusting your preferences in the "Settings" section of your account dashboard.
Note: Even if you opt out of marketing communications, we will continue to send administrative emails, including security alerts, billing notifications, and policy updates.
Access and Portability
You have the right to request a copy of the Personal Information we hold about you. To request access, contact us at privacy@telemetrydata.ai. We will respond within thirty (30) days.
Correction and Deletion
You may update your account information at any time through your account dashboard. To request deletion of your Personal Information, contact us at privacy@telemetrydata.ai.
Important Notes on Data Deletion:
* Transaction data and fraud verification data are retained for seven (7) years to comply with ARP standards and regulatory requirements
* Certain data may be retained as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements, preventing fraud)
* Deletion requests are processed within thirty (30) days, subject to legal retention requirements
Your Privacy Rights
As a resident of your location, you are protected under various data protection laws and regulations. We designed our system with these regulations in mind, and you have the right to:
* Know what personal information we collect and how we use it
* Request deletion of personal information
* Opt-out of the sale or sharing of personal information
* Correct inaccurate personal information
* Limit use of sensitive personal information
* Non-discrimination for exercising privacy rights
To exercise these rights, contact us at privacy@telemetrydata.ai. We will verify your identity before processing requests and respond within the timeframes required by applicable law.
V. INTERNATIONAL DATA TRANSFERS
Telemetry is based in the United States, and our servers are located in the United States (AWS US-East-1 region). If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.
By using the Service, you consent to the transfer of your information to the United States. We will take steps to ensure that your Personal Information receives an adequate level of protection in the jurisdictions in which we process it.
For users in the European Economic Area (EEA) or the United Kingdom (UK), we will implement Standard Contractual Clauses or other appropriate safeguards for international data transfers upon request.
VI. LINKS TO OTHER WEBSITES
The Service may contain links to third-party websites or integrate with third-party applications (e.g., Shopify, Stripe, OpenAI, Anthropic). We are not responsible for the privacy practices of these third parties. This Privacy Policy applies solely to information collected by Telemetry.
When you access third-party websites or applications through our Service, the privacy policy of that third party governs your use of that site or application. We encourage you to review the privacy statements of all third-party services before using them.
VII. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by:
* Sending an email to the primary address associated with your account, and/or
* Displaying a prominent notice on the Site
Material changes will take effect thirty (30) days after notification. Non-material changes or clarifications will take effect immediately upon posting.
We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the revised Privacy Policy.
VIII. GOVERNING LAW
This Privacy Policy is governed by the laws of the State of California and the State of New York, without regard to conflict of law principles. Any disputes arising from this Privacy Policy or our privacy practices will be subject to the jurisdiction of courts located in Santa Clara County, California, or New York County, New York.
IX. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Telemetry Platform LLC
5703 Meridian Ave
San Jose, CA 95118
United States
Email: privacy@telemetrydata.ai
Support Email: automation@telemetrydata.ai
General Inquiries: info@telemetrydata.ai
Data Protection Inquiries by Jurisdiction:
For data protection inquiries, please include the appropriate reference in your email subject line:
* Brazil: "LGPD Inquiry"
* China: "PIPL Inquiry"
* EEA: "GDPR Inquiry"
* India: "DPDP Inquiry"
* Japan: "APPI Inquiry"
* Pakistan: "PDPB Inquiry"
* Saudi Arabia: "PDPL Inquiry"
* South Africa: "POPIA Inquiry"
* South Korea: "PIPA Inquiry"
* Switzerland: "nFADP Inquiry"
* Taiwan: "PDPA Inquiry"
* Turkey: "KVKK Inquiry"
* UK: "DUAA Inquiry"